Contact Us – Player Support Centre
Our dedicated support team is committed to assisting Canadian players with account inquiries, technical issues, payment concerns, and responsible gaming resources. We maintain strict compliance with provincial gaming regulations and prioritize player protection. Contact us through your preferred channel for prompt assistance. All communications are handled with confidentiality and professionalism. Whether you’re experiencing difficulties with deposits, withdrawals, game access, or need verification support, our multilingual team is available to resolve your concerns efficiently.
Communication Channels & Response Times
- Live Online Chat – Available 24/7 for immediate assistance with account and technical matters
- Email Support – [email protected] (responses within 4-8 business hours)
- Telephone Support – 1-888-403-5627 (Monday-Sunday, 9 AM-11 PM EST)
- Account verification requests processed within 24-48 hours
- Payment disputes escalated to senior specialists immediately
Department Specialization & Preparation
- Account & Verification – Have identification documents ready
- Payment Disputes – Provide transaction IDs and bank statements
- Technical Issues – Note error codes and browser information
- Responsible Gaming Resources – Self-exclusion and limit-setting assistance available
- Regulatory Compliance – All inquiries logged per AGCO requirements
Last updated: January 15, 2026